So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. It would appear to be morse code for A T E, but I could just be looking into it too much. Had the WiFi pod a while now and it has always flashed red. Pod not connecting. My account says I have 1 pod but the Connect App says I don't. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. called customer svc who are sending a pod. Typically, extenders are linked through a wired port using an Ethernet cable. New. 4G” and “5G”—these represent the two separate frequencies in your dual-band Wi-Fi (2. Set up a guest network. Thanks for taking the time to contact us via the Community. I have a hub 5. Solved: Quite recently my only Wifi Pod has stopped randomly Lighting up bedroom. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Power off your modem and remove the backup battery if it has one. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Do not split the SSID – If the SSID is split then the. Forum; Apps. My Virgin Media App. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. We would like to show you a description here but the site won’t allow us. Pod 2 - mainfloor - wifi. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. on 30-03-2023 22:00. I tried to load the app but it keeps force closing! Even after reinstalling it. Need a WIFI POD is very bad unable to cloud game in Networking and WiFi 3 hours ago; Internet keeps dropping and router shows yellow flashing light in Networking and WiFi 5 hours ago; More security and control over my network in Networking and WiFi 5 hours ago; Intermittent broadband in Networking and WiFi 7 hours agoThe info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Paul. Subscribe to RSS Feed; Mark Topic as New;. My WiFi pod which I received free as part of my Volt benefits has been working fine for months. TV. TiVo. 0 Kudos. I will be in touch when I know more. According to the VM customer services I now need to wait for Wi-Fi pod no. 0 Kudos Reply. 0. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi signal. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. For this reason following recommendation in Plume's support page, I hardwired two of the pods as follows: Pod 1 -basement - hardwired. The ideal spot for your pod is halfway between your gateway modem and the WiFi problem area. Once the App is open select the Broadband option from the bottom menu. Smart wifi pods. Options. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. Mumfordd04. Id definitely try the virgin media ones first apparently you can get upto 3 for free so I can only imagine 3 is better than 1. WiFi box has had a flashing green light all day. After sky glass stopped working was told to factory hard reset hub 4. Gaming Support. Gaming Support. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. SpeedHi , Thank you for your post and welcome to our community forums. If you’re looking for. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. I’m going to do a hub factory reset sometime today to see if that resolves the issue. Joining in. However it’s still starts with green light then goes to to constant blue. I called virgin and they said all looks good there end. Wi-Fi pods flashing. on 25-01-2023 11:05. Tap Start the scan. Speed. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. Solved: Just joined Virgin broadband this week. Virgin Mobile. This will revert any customisations back to factory settings and full update the router with firmware/software updates. ReneM. Dave. Is the flashing slow/pulsing or fast blinking? Is your Pod being found in the Connect App 👉. HUB connection is good but POD fails to connect, ie keeps flashing and it leads me to chatline for help. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. I have moved it and restarted it and rebooted the router to no avail. White Wifi Pod not showing on VM Connect and the light is flashing - what should I do? Try calling the equipment activation number they may be able to help. Instead, type 001, then press Select. on 04-06-2023 14:48. I have followed your advice but the Pod still just flashes. Virgin TV 360. When I sign in to apps either via my own - 5184157. It should only take a few minutes – but it will depend on how many Pods are connected. 79K; 590; 1. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. on 13-03-2023 22:30. Check Cables: Make sure all cables are securely plugged in. Tap Add a room, Tap the room you're in. Keep them somewhere safe! Make sure you are in. 7. Still no message in box from you. Virgin Media. Volt. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I asked her “has this Wi-Fi pod been activated at your end - no reply - just told me to wait 24 hours !Please try the following exactly as typed. Then unplug your Pod and back in again. After contacting virgin I was advised that they no longer support the boosters so I need a WiFi pod. 1 and on the login screen, you click "Check router status". on 25-01-2023 19:09. Plugged into wall socket, and have followed the online guide, which wasn’t that helpful. Everything was OK for a while but now the are just constantly flashing on and off and my daughter keeps losing connection in her bedroom, especially when she is on her xbox. Networking and WiFi. All of sudden Wi-Fi pod stopped working with flashing light. Enter your admin name and password. Browse Virgin Media Virgin Media Community. Solid green wifi light, flashing green arrow and power light. Then relocate it to halfway between the hub and the blackspot. To check your Wi-Fi signal strength: Open the Home app on your iPhone, iPad or Mac. Ive unplugged the hub but its still happening. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Check for a small light on the front of the xFi Pod when first plugged in. For £76 a month this shouldn’t be happening. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. . Networking and WiFi. Security matters. Finally, navigate to the. Phone. For queries with home networking and all things WiFiWiFi pods can help solve this problem by extending your network’s range. Yellow traffic light virgin media superhub 2. Do not split the SSID – If the SSID is split then the. If the pods are flashing blue or green they are never going to work again. Make sure that your xFi Pods are visible and not blocked by furniture or other large objects. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. We have had a Hub 3 for a year with no problems. Wait at least 2 minutes for your Pods' LEDs to stop blinking. It is important to note that each type of Hub has light codes that show the status of various internet services. Removed it and re added it but still has a flashing light and feels hot to touch. QuickStart, set up and connections. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. on 01-04-2023 22:55. We’ve moved it to various positions and rebooted the hub several times. Networking and WiFi. on 19-11-2022 20:15. Thanks for that. The Wi-Fi signal strength indicator appears next to your network name. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. Virgin Mobile. Tap the WiFi symbol in the center of the screen to change to the My Network screen. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. Plug the router's power cable back into the outlet. on 28-03-2022 22:19. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. SpeedStep 1. TV. Had a wifi pod recently delivered but it just keeps flashing blue and green. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. Virgin Media; My Virgin Media; Shop;. Moving the router to a central location, elevating it, and clearing obstacles can help boost WiFi signal and get the most out of your broadband speed. TV on the go. It should then pulse slowly as it connects to your Hub. One WiFi pod is flashing blue and the other flashing white. You would need to get either a…. Do I need to adjust any settings? I’ve paid for WiFi but I’ve not been able to get. Flashing White – Connecting to Virgin Media network. I’ve logged out and deleted the connect app, restarted my. This will display the My Devices page. I have rebooted many times ro no avail. Account - Mobile. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. White. The Virgin connect app just says no pod detected. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Flashing Red: Uh-oh, there’s a problem. e. If that doesn’t do the job, we’ll send you up to a total of 3. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. : r/VirginMedia Recently received a smart wifi pod. 4. They aren't too far from the router either so this can't be the issue. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. It isn't on during normal use, but turns red if there is a problem. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I tried reinstating it, connecting it next to the router itself to which it wouldn't reconnect. TV on the go. I checked my router and it has a flashing blue light. You can tell if it's connected as there will be no light showing. Account - Mobile. I unplugged the pod and then plugged it in next to my router and let it. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. . I am not a Comcast Employee. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. If you’re having issues connecting to Virgin WiFi and you can’t find the answer below, just give our customer service team a call 24/7 on 0330 660 1028. Virgin Media; My Virgin Media. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. The light should turn solid for a moment when you first switch on the WiFi Pod (white). The pods only work under certain conditions. I am a Customer Expert volunteering my time to help other customers here in the Forums. Have turned off devices , tried all suggested checks etc and still having issues. It then rebroadcasts them - using the same name and password. Joining in. Phone. I've a flashing green light on my hub, no broadband or phone. 0. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Forum; Apps. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Mumfordd04. Email. The WiFi Booster will start copying your Hub’s details. You have two out of three requirements missing. I have received a delivery of a black wifi pod today and basically it is now powered up in the same room as my new hub and the light is blinking white slowly - it. Avoid placing your pod in the WiFi problem area. Ensure Whole Home Wi-Fi is set to ON and select Save . Manage Your Account. on 24-03-2023 13:28. Connect your pod to your router using an Ethernet cable. The white light keeps blinking forever. 168. But I'm unable to get any WiFi from the pod. Re: New Wi-Fi pod blinking white. . Video guide prepared by Luqman Khanis with how to self install virgin media pod. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I have rebooted many times ro no avail. TV on the go. We would like to show you a description here but the site won’t allow us. 9 days now without internet in Networking and WiFi Thursday; VM Connect APP not recognising Hub 5 in Networking and WiFi Wednesday; WiFi pods are flashing and connect app not finding my hub in Networking and WiFi Tuesday; WiFi pods have disconnected since issues with internet in the area in Networking and WiFi Tuesday Green power light is flashing and WiFi light is green. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Phone. Then unplug your Pod and back in again. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. - 5391832. Options. Browse Virgin Media Virgin Media Community. So from what you are saying none of the pods are working as they either have a solid white light or a blinking white light. does anyone have a fix for this as these things seem to. SpeedQuickStart, set up and connections. You might be well off just doing a factory reset on the hub, press and hold the reset button for 15 seconds. 4. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Virgin TV 360. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied changes when i reenable it but when i then go back into router settings it still shows as disabled. £30-100 (that’s ~4->12 months of Max Pod rental if not free on your package) and. Mark as New;Hi I was sent out 2 pods a few months ago which I connected to my hub 4. . If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. Link . TV on the go. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. We had no problem whatsoever until a few days ago. Thanks for taking the time to contact us via the Community. 0 in Networking and WiFi Wednesday; Hub 5 - connection problems - load of rubbish in Networking and WiFi Wednesday; White VM Pods in Networking and WiFi Tuesday; No internet - Green flashing internet light in Networking and WiFi Mondaytry moving the pod nearer and see what happens. I have followed your advice but the Pod still just flashes. Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. I can see the network but I can’t connect. Home Phone. Don’t place your pod near other pods, metal objects, speakers, mirrored. Fix your broadband. A solid blue light for 20 seconds confirms a successful WPS connection. I don't work for Virgin Media. Is this issue ongoing for you today? If so, is it still displaying a flashing blue LED? Thanks,I posted earlier about having exactly the same issue with my pod not connecting but that the guy I spoke with refusing to believe that the issue was that the Mac address hadn't been associated with my account and suggesting it was an issue with the way I'd first tried to connect the pod. in Networking and WiFi Thursday; Red light hub 3 in Networking and WiFi Thursday; Hub5 will not connect to my pod. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Options. If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the. Flashing Green – Booting up. Hello. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Speed. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. between the router and where I have poor speed. great if not then invest in your own wifi solution. Call the equipment activation number they may be able to help. It’s happening about every 30 minutes. Networking and WiFi. Wifi Pod just flashing a month ago HI, I have had a Wifi pod for a while but not used as I was using a BT Mesh. To restart your Cox Wi-Fi modem, simply follow these steps: Step 1. 2. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). V6. I decided to - 5306197. The engineer said it was all synced up. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. The engineer came today and replaced the router. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Options. The Passphrases of the SSIDs must match. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. The features include: Displays the signal strength of each connected Pod. The phone light represents the status of your Virgin Media phone service. 1. Check the IP Camera Antennas to Fix No WiFi Detected. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. I am a little confused jow tbh, I have had the new pod 8n now for a couple of days and still blinking on the front, in fhe connect app it says the pods are not found but also the app on shows 2 devices connected to internal network, their are around 12 devices connected at any 1 time, it s33ms since I had the upgrade to the hub 4 nothing app wise. See where. on 31-10-2022 17:07. Account - Mobile. The pods only work under certain conditions. Please look out for my message in the top-right, white envelope or by tapping "Messages. hub 4 started flashing white, and keeps cycling from solid, to flashing. Hi , Thanks for your reply. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Stream from Virgin Media. Won't connect. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. It may be stuck in an update loop. SpeedOptions. Forum; Apps. Hey @berlin433, Welcome to the Community Forums and thanks for the post. 1 ACCEPTED SOLUTION. My question is this- will this plug work on my virgin or is it specific to the house it was sent to and how do I know when it is working. Up to 3 WiFi Pods if needed. We would like to show you a description here but the site won’t allow us. e. A mesh system is right, imo. Welcome to the Community and thank you for posting. TiVo. hi there can be multiple problems that cause this issue. Add the additional booster. Email. Is it worth contacting Virgin themselves in order to get replacements or has anyone successfully fixed t. It is a Mesh system. 2. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. who else in Glasgow have lost their wifi pods last wednesday been told its a line fault and not fixed till the 15th - 5250637. Options. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. 0 router. Unfortunately we have now received an email saying that we have the maximum number of pods allowed and they will not be sending any more. Stay safe online. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. A slow flashing blue light for 2 minutes indicates that the Hub is ready for a WPS connection. on 19-09-2023 03:59. Reset Hub password. co. This morning after some more reboots, the app shows all my connected devices but no. Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but when I received it I plugged it in it was. 1 ACCEPTED SOLUTION. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Scroll down to Wi-Fi Network. Home Phone. However it’s still starts with green light then goes to to constant blue. We would like to show you a description here but the site won’t allow us. No light: WiFi is disabled. Tried it via Wifi and nothing again. 0. Home Phone. Options. Pod Mk1 will connect with the hub with an upgrade. TV on the go. Booster and move it to where you need it in your home. My post code is W13. Yes, each pod is. Worked for a few hours then kept dropping the connection. on 24-03-2023 10:40. 168. Flashing green: The WPS button has been pressed, and the router is searching for devices to connect. But if I move it anywhere else the light just keeps flashing and can. Then it started flashing red and making a sound like a high speed fan/jet. on 07-01-2023 13:02. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Kind Regards, Steven_LOn thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. Options. Dim to Bright to Dim cycle takes 2500 ms. called customer svc who are sending a pod. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). Internet Light. If you move the Pod too far away it will loose connection. SpeedHi have recieved a new pod and it won’t stop flashing I have many locations and the App keeps saying it cannot see the pod? Any ideas? - 5202562. V6. SpeedOne of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. Account - Mobile. Note: Get tips on placing your WiFi pods to get the best coverage possible. Virgin Mobile. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi. I believe they need to be reconfigured at Virgins end by their technicians. Wi-Fi pods flashing. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media CommunityThis seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. Select Apply changes. Re: Virgin Pod never Connects. Stream from Virgin Media. When ive used these pods i had one of the older models plugged in to a cat 6 port in a room away from the main router and get a relatively decent speed of 250mb when im connected to that at 5ghz. Check if the new pods have been activated onto your account. All forum topics; Previous topic; Next topic. QuickStart, set up and connections. When you first plug a WiFi Pod into a socket,. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle. Other lights to pay attention to include the Power, WiFi, Secure, Activity, and Cable Link lights. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. on 04-04-2023 10:37. I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. The virginmedia connect app does nothing in regards to the connecting.